Prior authorizations, off your desk and moving.

The most expensive phone call in your practice

Every prior authorization is a small project: gather the clinical documentation, find the right payer portal or fax line, submit, then chase. And chase again. When that work lands on a medical assistant or — worse — a provider, you are paying clinical wages for hold music, and patient care waits on paperwork.

PAs also cannot simply be batched for a quiet afternoon. Payers request additional information on their own schedule, statuses change daily, and a stalled authorization is a delayed procedure, a rescheduled patient, and revenue pushed back weeks. The work needs someone on it every day — which is exactly why it should not be a side duty for someone who already has a full-time job at your front desk.

What your PA specialist handles

• Requirement checks up front — confirming whether a service, medication, or procedure needs authorization for that specific plan before it is scheduled, not after it is denied.
• Submission through every channel — payer portals, ePA tools, fax, and phone, with the clinical documentation your providers supply attached correctly the first time.
• Daily status tracking — a live log of every open authorization, its status, and its next action, visible to your team in your EHR and your RemoteFrontDesk dashboard.
• Payer follow-up — the calls and portal checks that keep requests from silently expiring in a payer’s queue.
• Additional-information requests — payer requests routed to your clinical team same-day, and the response submitted as soon as it is ready.
• Peer-to-peer scheduling — when a payer requires a provider conversation, your specialist books it around your provider’s schedule and preps the case file.
• Denial resubmissions — corrected and resubmitted authorizations, with escalation to your team when a formal appeal is the right move.

One boundary worth stating plainly: your specialist prepares, submits, and tracks — clinical judgments stay with your providers. What changes is that your clinicians only touch the parts that genuinely require them.

HIPAA-compliant from day one

Prior authorization work involves clinical documentation and PHI on every task, so compliance is the floor, not a feature. Every RemoteFrontDesk specialist completes HIPAA training and signs a confidentiality agreement before placement. We execute a Business Associate Agreement with your practice, require encrypted devices, and log all PHI access — see our security program for the full picture.

How it works

1. Meet with us. A 20-minute intro call to map your volume, tools, and what is eating your team’s day.
2. Interview your candidate. We match a Front Desk Pro with relevant experience to your specialty and systems — you approve them before anything starts.
3. Run it from your dashboard. Tasks, real-time chat, daily activity, and outcome reports in writing. Staffed in seven days, start to finish.

Prior authorizations pair naturally with insurance verification — the same specialist can confirm coverage and flag authorization requirements in one pass over tomorrow’s schedule. See pricing for current plans: flat monthly subscription, no setup fee, cancel anytime.

Frequently asked questions