The infrastructure to hire and run your front desk.
HIPAA-trained virtual medical receptionists — Front Desk Pros for scheduling, insurance, and billing — plus the dashboard to run them. Tasks, live chat, coverage, and the numbers your practice actually runs on. One login. Nowhere else to look.
Every staffing agency gives you a person.
We give you the operating system to run them.
One login. The whole engagement.
Hours, tasks, messages, coverage, credentials, and billing — the entire relationship with your Front Desk Pro, on one screen. No spreadsheets, no status emails, no four-tools-and-a-group-text.
The numbers a practice runs on — not a timesheet.
Calls answered. Patients booked. No-shows falling month over month. Your Pro logs the day's numbers in thirty seconds at end of shift; your dashboard turns them into the report you'd actually show a partner.
Staffing agencies report hours. We're the only medical VA service that reports what the hours did.
Delegate like it's a text message.
Fire off work from your phone between patients — it lands in your Pro's queue in seconds, with priority and live status. Watch it move from requested to in progress to done, and get pinged the moment something needs your sign-off.
Set the recurring work once. It runs forever.
"Confirm tomorrow's appointments, every weekday at 9." Say it once — a routine drops it into your Pro's queue on schedule, every time, without you thinking about it again. Then every evening, the day comes back to you as one sentence: what got answered, booked, and cleared.
Every weekday · 9:00 AM
Every weekday · 8:30 AM & 1:00 PM
Fridays · 2:00 PM
A direct line — attachments and all.
Real-time chat with your Pro, built into the dashboard. Send the schedule, a superbill, a screenshot of the weird payer portal error — files stay inside the portal, encrypted and access-controlled, not floating in a text thread.
See the week. Fill the gap. Same click.
Your Pro's shifts on one strip, gaps in rust where the desk is uncovered. Flu season hits, a provider adds clinic hours — buy extra coverage from the dashboard and it credits the moment payment clears. Scale up the day you need it, not next quarter.
A vault, not a sticky note.
Shared EHR and payer-portal logins live in an access-controlled vault inside the dashboard — scoped to your practice and your Pro, with every reveal recorded in an audit log. The end of passwords in text threads.
A front desk hire shouldn't take a quarter and a recruiter.
Most practices need about 15 hours a week of front-desk help — not a full-time hire with benefits, a desk, and a six-month ramp. So MAs get overloaded, claims slip, and no-shows climb.
Average loaded cost of a full-time front desk hire — W-2, benefits, payroll tax.
Median days to fill a US medical front-office role in 2025.
Of claims denied from front-end errors a trained Pro catches before submission.
Front desk staff turn over within their first year at small practices.
Trained for the work that actually takes your day.
Every Front Desk Pro is trained on common EHRs, payer portals, and the workflows small practices run on. Use yours for any mix of the following.
Patient scheduling
New-patient intake, rescheduling, confirmation calls, and waitlist management across your EHR and scheduling tools. Learn more →
Insurance verification
Eligibility and benefits verified the day before the visit — not discovered at check-in. Learn more →
Medical billing
Claim submission, posting, denial follow-up, and patient statements. Cleaner AR, faster reimbursement. Learn more →
Prior authorizations
Submission, status tracking, and payer follow-up — so your providers aren't the ones on hold with UnitedHealth. Learn more →
Inbound call coverage
Calls triaged, messages taken, urgent issues routed — and your in-office MAs freed from constant phone duty. Learn more →
Patient messaging
Portal responses, refill requests, and routine inquiries — answered same-day, in your voice, never a chatbot's. Learn more →
Fewer than 4% make it through.
Affordable doesn't mean inexperienced. Hundreds apply every month; here's the gauntlet the few who make it clear before they touch your practice.
Resume + experience screen
Minimum one year of US healthcare experience. References and prior EHR exposure verified before anyone advances.
Skills + scenario assessment
Live tests on medical terminology, claim workflows, insurance verification, and patient communication. We see how they think — not how they interview.
HIPAA certification
A mandatory 40-hour HIPAA, PHI-handling, and medical-office compliance curriculum. BAA signed before any client engagement. No exceptions.
Supervised mock placement
Two weeks shadowing senior staff on realistic workflows — no real PHI. Performance reviewed before they're cleared for live work.
Ongoing QA + retraining
Monthly performance reviews against client KPIs, quarterly compliance refreshers. Underperformers are coached or replaced — your account never carries weight.
Specialty matching
Matched by your specialty, EHR, and payer mix. A cardiology practice gets someone who knows cardiology workflows — not a generalist learning on your time.
FajrPelvic health · NJMuneebaMental health · Chicago
FelipeFamily med · FLFrom intro call to staffed — and running from one screen — in seven days.
Meet with us.
Tell us about your practice, the workflows you want covered, and the kind of person you need. No sales pitch — just figuring out if it's a fit.
Interview your candidate.
We introduce a vetted, HIPAA-trained Front Desk Pro matched to your specialty, EHR, and payer mix. You interview them. You decide.
Run it from your dashboard.
Your Pro shows up live in your dashboard — tasks, hours, messages, coverage, billing. Change hours or coverage any month, no contract amendments.
Built for solo MDs and small practices — not enterprise hospitals.
Most medical VA companies are built around long contracts and full-time placements. We're built the opposite way, on purpose.
Part-time is the default.
Start at 10 hours a week. Most agencies require 40+ — most practices don't need that, and shouldn't pay for it.
Subscription, no contracts.
Month-to-month, like software. No 12-month lock-ins, no termination fees, no recruiter contingency.
HIPAA on day one.
Every Pro signs a BAA and completes HIPAA training before touching a chart. Access logged, devices encrypted, audits on request.
Replace your Pro in a week.
Not a fit? We re-match within five business days, at no cost. You shouldn't be stuck with the wrong person for a year.
One place for all of it.
Tasks, hours, chat, coverage, credentials, billing — one dashboard, not four tools and a group text.
Outcomes, in writing.
Calls answered, patients booked, no-shows down — reported monthly, so you always know what you're paying for.
Pick your hours. Pay monthly. That's it.
Every plan includes a dedicated Front Desk Pro, HIPAA training and BAA execution, a designated account lead, and full dashboard access. No setup fees.
Solo
For solo MDs, NPs, and PAs running lean.
- One dedicated Front Desk Pro
- HIPAA training + BAA included
- Mon–Fri, US business hours
- Full dashboard + monthly digest
- Email + chat support
Practice
For 2–5 provider practices with steady volume.
- One dedicated Front Desk Pro
- HIPAA training + BAA included
- Dedicated account lead
- Weekly outcome reports
- Same-day response on changes
Group
For multi-provider groups or higher volume.
- One full-time Front Desk Pro
- HIPAA training + BAA included
- Extended coverage (early/late)
- Senior account lead
- Custom reports
Custom
More than 40 hours — or anything off-menu.
- Multiple Front Desk Pros
- HIPAA training + BAA included
- After-hours + weekend coverage
- Multi-location support
- Custom workflows + integrations
Exact pricing is shared on your intro call — it depends on hours, specialty, and coverage needs. No setup fees, no contracts, cancel anytime.
Answers, before you ask.
What exactly is the dashboard?+
How are your staff actually HIPAA-compliant?+
What EHRs and tools do your staff know?+
Can I really cancel anytime?+
What if my Front Desk Pro isn't a fit?+
Where are your staff based?+
Do I have to provide equipment or software?+
Your front desk — and the system to run it — is seven days away.
Twenty minutes to learn about your practice. Interview your matched Front Desk Pro within a week. Then run everything from one screen.