RemoteFrontDesk places HIPAA-trained virtual staff inside medical practices — handling billing, insurance verification, and scheduling. Part-time hours. Monthly subscription. No contracts, no recruiters, no paperwork.
A loaded W-2 front desk hire runs about $57,000 a year once you stack salary, payroll tax, benefits, equipment, and recruiting. Our Practice plan delivers the same workload — vetted, trained, HIPAA-ready — for a fraction.
Most practices need 15 hours a week of front desk help — not a full-time hire with benefits, a desk, and a six-month ramp. So they overload their MAs, lose claims to follow-up, and watch no-shows climb.
Every RemoteFrontDesk Front Desk Pro is trained on common EHRs, payer portals, and the workflows small practices rely on. Use them for any combination of the following.
New patient intake, rescheduling, confirmation calls, and waitlist management across your EHR and scheduling tools.
Eligibility checks, benefits verification, and pre-visit coverage confirmation — handled the day before, not at check-in.
Claim submission, posting, denial follow-up, and patient statements. Cleaner AR, faster reimbursement.
Submission, status tracking, and payer follow-up — so your providers aren't stuck on hold with UnitedHealth.
Triage calls, take messages, route urgent issues, and free your in-office MAs from constant phone duty.
Portal responses, refill requests, and routine inquiries — answered same-day, in your voice, never in a chatbot's.
Affordable doesn't mean inexperienced. We see hundreds of applicants every month, and fewer than 4% become RemoteFrontDesk staff. Here's the gauntlet they clear before they touch your practice.
Minimum 1 year of US healthcare experience required. We verify references and prior EHR exposure before anyone advances.
Live tests on medical terminology, common claim workflows, insurance verification, and patient communication. We see how they actually think — not just how they interview.
Mandatory 40-hour HIPAA, PHI handling, and medical office compliance curriculum. BAA signed before any client engagement. No exceptions.
Two weeks shadowing senior staff on realistic workflows — no real PHI. Performance reviewed before they're cleared for live client work.
Monthly performance reviews against client KPIs. Quarterly compliance refreshers. Underperformers are coached or replaced — your account never carries weight.
Before placement, we match by your specialty, EHR, and payer mix. A cardiology practice gets staff who already know cardiology workflows — not a generalist learning on your time.
Book a 20-minute intro call. Tell us about your practice, the workflows you want covered, and the kind of person you need. No sales pitch — just figuring out if it's a fit.
Within 7 days, we'll introduce a vetted, HIPAA-trained Front Desk Pro who matches your specialty and workflow. You interview them. You decide if they're right.
Your Front Desk Pro joins your team. Change hours, coverage, or your Pro any month — no contract amendments, no renegotiation. Pay only for the months you use them.
Most medical VA companies are built around long contracts and full-time placements. We're built the opposite way, on purpose.
Start with as few as 10 hours a week. Most VA agencies require 40+. We don't, because most practices don't need that — and shouldn't pay for it.
Month-to-month, like software. No 12-month lock-ins, no termination fees, no recruiter contingency. Pause, upgrade, or cancel any time.
Every Front Desk Pro signs a BAA and completes HIPAA training before they touch a chart. Access is logged, devices are encrypted, audits available on request.
Not a fit? Tell us. We re-match you within five business days — at no extra cost. You shouldn't be stuck with the wrong person for a year.
Most small practices think they have two choices: hire full-time or run shorthanded. There's a third one. Here's the honest comparison.
| Full-time hire | Traditional medical VA | Freelance VA | RemoteFrontDesk | |
|---|---|---|---|---|
| Annual cost | $57,000+ | $25,000+ | Highly variable | $11,940 |
| Time to start | 42 days median | 4–6 weeks | Days, but unvetted | 7 days |
| Commitment | Indefinite W-2 | 12-month contract | None | Month-to-month |
| Part-time available | Difficult | Rarely | Yes | From 10 hrs/wk |
| HIPAA compliance | You train them | Usually | Rarely | Day one, BAA included |
| Pre-vetted staff | Your hiring process | Yes | No | <4% acceptance rate |
| Specialty-matched | If you're lucky | Sometimes | No | Standard |
| Replace if not a fit | Hire and fire | Difficult | Easy but unvetted | Free re-match in 5 days |
| Setup paperwork | W-4, I-9, benefits, etc. | Contract negotiation | Variable | One form, 2 minutes |
All plans include a dedicated Front Desk Pro, HIPAA training, BAA execution, and a designated account lead. Monthly billing. No setup fees.
Twenty minutes on a call to learn about your practice and your needs. Interview your matched Front Desk Pro within 7 days. No commitment until you're ready.